After three-plus years, 20 million members, and 2 billion check-ins Foursquare is ready to grow up.
The social network, which lets users check-in at restaurants, retailers, and other venues, is finally incorporating paid ads into its service, like Facebook and Twitter have done.
The New York-based startup is officially kicking off a pilot period for Promoted Updates, an advertising product that builds on the release of Local Updates to give merchants a way to  reach people who may be in the mood to pop by their stores.
âThis is the first time ever that weâre allowing businesses to pay to promote their business in Foursquare,â product manager Noah Weiss told me in an interview. âItâs obviously a very exciting milestone for us.â
Promoted Updates are essentially the paid version of Local Updates, or status updates for business owners, and will run in the Explore tab inside Foursquareâs mobile applications. Foursquare first introduced Local Updates last week to give merchants a free way to disperse specials, share photos, or communicate with their existing loyal customers on Foursquare.
âWeâve been developing these two in parallel for awhile,â Weiss said. âLocal Updates are really about engaging with your existing customers when theyâre in the feed, when theyâre nearby. [Promoted Updates] ⦠are about showing your business more prominently, hopefully with a compelling piece of content, in the Explore tab, which is where our users go when theyâre actually looking for ideas for what to do next in the real world.â
Twenty handpicked small and large merchants including Walgreens, Best Buy, Old Navy, Butter Lane, and The Standard Miami have made financial commitments to spend a minimum amount on campaigns using Promoted Updates.
During the pilot period, advertisers will work with account managers to pick the updates or specials they want to push to new audiences who will, in a perfect world, be driven to visit their stores â" not their websites.
Targeting done right?
Promoted Updates will run atop Foursquareâs Explore engine, which is the companyâs handcrafted mechanism for pointing people to places they may want to visit. The recommendation engine is fueled by member check-ins, tips, âlikes,â lists, and so forth. Where youâve been, where your friends have been, places similar to ones you like, where you are, and what businesses are popular right now all play a part in Explore.
âAnything that shows up [as a Promoted Update] is using all the algorithms and magic that power Explore,â Weiss said. âWeâre recommending you businesses. This isnât a display ad for an upcoming summer movie. This is: âhey, we think you might really want to go to Hertz because you just landed at the airport.ââ
Promotional results will be denoted by a âPromotedâ label, and Foursquare has set rules to ensure that its users arenât overexposed to messages and see a good variety of sponsored content while theyâre browsing for new venues to visit.
âMobile and location-based advertising has a great deal of potential,â Altimeter Group digital advertising and media analyst Rebecca Lieb told me. âWeâre already seeing national brands such as Walgreens and American Express experiment with Foursquare as a marketing platform.â
Lieb said that Foursquareâs ability to harness behavioral data in addition to location data will be key to the success of the units.
âItâs important to bear in mind that proximity isnât everything,â she said. âFor example, if a user frequently checks into health food venues and never into fast-food chains, promoting a nearby McDonaldâs to that user helps neither the advertiser or the Foursquare user experience.â
Exploring new territory
First and foremost, Foursquare will need to drive its member to use the Explore tab. The companyâs mantra of late has been that itâs no longer a check-in service, but a utility that makes the real world easier to use. Now, Foursquare hopes to sell advertisers on its ability to drive people into their stores, a selling point that Facebookâs Sponsored Stories or Twitterâs Promoted Tweets canât compete with.
But thatâs all predicated on the notion that people actually use Foursquare to find new places. Weiss, of course, insisted they do. Usage of Explore has seen twice as many place queries happening since Foursquare released a dramatically redesigned version of its app in early June.
Peggy Gartin, a frequent user of Foursquareâs application and a craft beer connoisseur, said she hardly ever visits the Explore tab. The San Diegan primarily uses Foursquare to check in to places, compete for mayorships, and curate a list of top-notch beer bars. Gartin usually opens the Foursquare application when sheâs ready to check in, not when sheâs in search of something new to eat or drink.
âI use Foursquare as a way of recording a decision â" not making one,â she said.
But Gartin does appreciate Foursquare specials and finds friendsâ recommendations an appealing aspect of the experience. If Foursquare were to show her a Promoted Update that featured a business that a friend recommended, sold a product she enjoys, and also included a special, then she would find value in the ad, she said.
Gartinâs remarks shed light on why Foursquare has chosen to limit the release of its ad product to just 20 merchants. Foursquare will use the pilot phase to test the effectiveness of the units, get a reading on whatâs resonating with users, and better understand how it can serve national chains and small business owners before building out a self-service platform, Weiss said.
Also still in flux is what and how Foursquare will charge for the units. The standard pay-per-click or CPM models may not be a good fit because Foursquare wishes the ads to drive foot traffic, not web traffic.
â[Foursquare CEO Dennis Crowley] has always said that weâll do it when weâre ready, and weâll do it in a way that we think makes for a better experience for users,â said Weiss. âThe timing now feels right ⦠the product is in a place where it makes a lot of sense for merchants who want to drive customers into their stores and for users who are looking for inspiration about something to try out.â
Photo credit: Sint Smeding/Flickr
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