The breach of journalist Mat Honanâs iCloud account raises some big, honking red flags for of us whose lives are entangled with Appleâs ecosystem. iCloud makes a lot of Apple products âjust work,â and that level of effortless functionality (plus cool design and strong marketing) is one of the major reasons for their popularity. But, now, we ask, at what risk?
Forbes.com contributor Adrian Kingsley-Hughes has done a great job covering the story this weekend, so I wonât repeat all of the details. Simply put, hackers gained access to Honanâs iCloud account and from there also accessed his and Gizmodoâs Twitter accounts (He has worked for both Gizmodo and WIRED). Apparently, this was a âbrute forceâ attack whose effects were magnified by the fact that Honan used the same password for both his Apple and Gmail accounts. Given time, computing power and algorithms, hackers can, in effect, try all possible combinations of a password in order to crack it. Because of the duplicate passwords, the attacker was able to changes the password to the iCloud account and then remote wipe their victimâs iPhone, iPad and MacBook Air. Ouch!
As a tech writer, Honan is a pretty high-profile target for such an attack, and Apple has a lot of explaining to do and procedures to change. But beyond the obvious steps of making your passwords as random as possible and of having different passwords for different services, how can you tell how secure the cloud services that you entrust your data to are, Appleâs or otherwise?
Cryptographer and Johns Hopkins University research professor, Matthew Green, has come up with a simple âthought experimentâ to determine if a cloud service is really secure. He calls it the âmud puddle test,â which has the following steps:
- First, drop your device(s) in a mud puddle.
- Next, slip in said puddle and crack yourself on the head. When you regain consciousness youâll be perfectly fine, but wonât for the life of you be able to recall your device passwords or keys.
- Now try to get your cloud data back.
If you can âget your cloud data back,â it means your service has failed the test.
What? Yes, thatâs right, most major consumer services fail the test. Apple, in this case, has failed it spectacularly because their customer service procedures turn out to be susceptible to manipulation, as Kingsley-Hughes describes in todayâs post.
This is where customer service and user experience are on a collision course with security. The credit card industry has similar problems, and in its case an âacceptable levelâ of fraud is just factored into the revenue equations.
But bad as breaches of credit information are, and as far-reaching as they can be, money is only a single dimension. What consumers are now storing in cloud services encompasses the whole of their digital lives. I used to think that if my hard drive died I was having an ambulatory nervous breakdown, but with the cloud equivalent, itâs a full catatonic episode.
As many have observed, login is a broken system. Until we can be identified by factors that are unique to our personhood (biometrics, etc.) that we donât have to remember or store somewhere, these problems will persist. People have too many passwords for too many accounts. Itâs all too complex for our little brains to handle. And like any situation of excess complexity, we collapse dimensions until we have a structure we can comprehend.
The problem, in this case, is that our simplifications create tunnels large enough for the trucks of hacker to drive throughâ"with ease.
[Underlying image above by Kenneth Allen from the Geograph project collection. licensed under the Creative Commons Attribution-Share Alike 2.0 Generic license]- â" â" â" â" â" â" â" â" â" â" â" â" â" â" â" â" â" â" -
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